Customer Service

Find out how to improve you customer service skills, read posts from experienced members who excel in this area and find out how to identify different customer types in order to better tailor your presentation.

Outside the Box

Kennards Self Storage have continued to innovate and create brand awareness in the local area with the introduction of their Kennards bicycle. The bike is free for customers [...]

August 23, 2016 // 2 Comments

Phone Sales 101

How much easier is it to sell to someone who seems to be on the same wavelength as you? Not only are these people easier customers to work with, but you often find that you [...]

May 13, 2016 // 0 Comments

The Importance of Follow Up

Following up leads (sales enquiries) is one of those self storage tasks that often gets left to the bottom of the ‘to-do list’. It takes time and some of your staff may [...]

April 7, 2016 // 0 Comments