2016 Awards for Excellence now open

Enter our 2016 Awards for Excellence Program and go in the draw to win a $500 Coles/Myer voucher or $500 SSAA credit.

It is with great pleasure that the Self Storage Association of Australasia (SSAA) invites you to nominate for the 2016 Awards for Excellence Program. These awards represent the pinnacle of the Australasian self storage industry, and reward our members’ commitment to excellence across a wide range of areas.

If your business or staff has achieved success in the self storage industry throughout the year or displays a consistently high standard, we encourage you to put forward an award nomination. Nominating is FREE and can be completed by returning the enclosed cover sheet along with 1000-2000 words on why you think your facility/business/employee should be considered for the specific award (please include at least one picture in your entry).

All completed nominations should be emailed to membership@selfstorage.com.au or faxed to +61 3 9466 8081. Alternatively nominations can be submitted online at www.selfstorage.org.au/ssaa-awards-excellence-program. All nominations should be submitted no later than close of business Thursday 30th June 2016 (to allow time for the finalists to be mystery shopped).

The SSAA Awards for Excellence category winners will be announced at a gala dinner to be held at the Park Hyatt Melbourne on the evening of Thursday 1st September 2016 (as part of the SSAA Convention). All category finalists are strongly encouraged to attend the event and network with their industry peers.

Can you really afford to allow a competitor to gain a marketing edge over your business? Don’t delay, enter now!

If you have any questions please don’t hesitate to contact our office. We look forward to your nomination in these high profile awards and your subsequent involvement in our upcoming Convention.

Member Profile: Jim’s Self Storage

Since Jim’s Self Storage began in 1996, owners Jim Morgan and wife Barbara (OAM) have worked hard to ensure their
business kept growing and evolving to meet the changing needs of customers.

Their son Ivor, as Manager, helps keep their vision on track and each is committed to forward planning, an attribute that has contributed to their success. And Assistant Manager, Rosemary Angyasy, who has been with the outfit for nine years, believes their customer service gives them the edge.

“Not only is the company always planning and keeping abreast of the market,” Rosemary said, “but we also have a
fantastic product. State-of-the-art security ensures customer peace of mind, and we also have showrooms with demo units.

“It really is a whole-package experience for customers, with free trailer usage, removalist or truck bookings, packing
supplies and much more.”

As the 2012 winner in the Transport and Logistics category, Jim’s Self Storage may have been tempted to rest on its laurels. Not so, said Rosemary.

“Since then, not only have we set a new in-house record in meeting our stated goals, we’ve also submitted plans to
Council for a new building, adding even more units to our mix. This shows our confidence in the future and confirms
the belief we’re heading in the right direction: on and up.”

www.jimsstorage.com.au

2015 Winner – Facility of the Year: U-Store-It, Keswick

This award was proudly sponsored by Visy Boxes and More.

Congratulations to U-Store-It Keswick for taking out the 2015 Facility of the Year Award!

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The Adelaide family owned and operated company U-Store-It focuses heavily on brand recognition, product offering and most importantly customer service. The latest development at Keswick is a state of the art facility setting the bench mark in self storage by offering the following tailored features to satisfy the local target market needs:
• 9m wide central driveway
• 4 x large ride on passenger hoists
• 28 high definition digitally recording cameras displayed on multiple 42“ flat screen TV’s with 3+ months of recording time
• Individually alarmed units combined with a high tech building alarm system for added security
• Individually lit units
• Undercover loading
• Kitchen and meeting room facilities
• Complimentary truck and trailer hire
• Unit Mix – with almost 1700 units the facility offers sizes from as small as 1m x 1m x 1m up to large commercial size units for its business division
• Multiple access points (3 in total)
• Full time Maintenance

The facility is tilt up concrete with windows at the end of corridors to provide natural lighting and ventilation. Concrete floors are coated to ensure a bright, shiny and fresh feeling throughout the facility. The Internal and external drive up units are covered by a large canopy allowing customer’s protection from the elements. These features make this award winning facility a stand out from its competitors. There has been substantial capital investment in the presentation and offerings of this facility that aim ensure that USI remains the market leader and the facility is timeless.

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U-Store-It Keswick is ideally located only 1.3km from the CBD and strategically positioned in between Adelaide’s two largest main arterial roads – Anzac Highway and South road which holds over 80,000 cars combined per day. It is also located across the road from the army barracks large land holding that is scheduled to be converted to residential zoning in the coming years. The facility will provide a high end storage solution for the high density living located only 150m away.

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Already the facility has relocated over 500 clients across two locations and will boost numbers significantly with existing clientele. Whilst the local market has been very flat in SA recently, Keswick has been an outstanding performer with consistent unit growth without the use of discounting until July 2015. This is proof that clients value customer service and value for money products over price in the retail environment.

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Another important factor contributing to U-Store-It’s performance is the fantastic business culture created within the company. U-Store-It emphasises the family owned and operated core values through heavy promotion of a community culture. Regular events are held such as family picnic, team members are encouraged to participate in charity events and staff are included in decision making processes. “Our team is our greatest asset and are treated as such. This is evident with our average team members being with USI for almost 9 years. We recently had a staff member hit 25 years which was a great celebration” says General Manager Andrew Eastwood.

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With a proven business plan, a solid capital investment on facility presentation, facility features, growth and development programs, change management strategies, state of the art facilities, exceptional team members and commitment to the improvement and longevity of the industry the Keswick facility is well deserving of the SSAA 2015 Facility of the Year Award.

2015 Winner – Regional Facility of the Year: Storage King, Berkeley Vale

This award is proudly sponsored by Midland Insurance.

Storage King Berkeley Vale is a new, purpose built, multi-level ranch style facility which lies midway between the larger centres of Sydney and Newcastle. It services the central coast of NSW which has a mixed demographic (due to being an established holiday destination and a growing residential area), which includes small business people, tradesmen and contractors, retirees, students, large and small families, professionals, renovators and more.

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Storage King Berkeley Vale provides lockable units from 2.25square metres to 27 square metres as well as hardstand for cars, boats, caravans and shipping containers. The majority of larger units are drive-up style, and the buildings have extended eaves to protect customers and their goods from the weather during the move-in or move-out process. The facility also offers many of the modern ancillary aspects to storage such as environmentally friendly pest control, managed storage, 24 hour recorded close circuit surveillance, back to base monitoring with instant alerts to staff in case of alarm trigger, customer goods insurance, courtesy move-in truck and trailer and a box and packaging shop.

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The business is currently in the process of expanding from Stage 1 (2179 square meters, which reached 71% occupancy within 8 months of opening) to Stages 2 and 3, which will afford it approximately 5000 square metres of lettable area by the end of September 2015, including 36 square metre clear span high ceiling units (designed to fill a market niche for small business clients).

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2015 Winner – Manager of the Year: Linda Barker, Fort Knox Self Storage Moorabbin

This award was proudly sponsored by Aon Risk Services.

Area Manager and Manager of Fort Knox Self Storage Moorabbin, Linda Barker is without doubt a well deserving candidate for the 2015 Manager of the Year Award. Linda’s dedication and commitment to the growth and success of her site and the wider Fort Knox group is evidenced by her 13 years of service with the company. Since her humble beginnings as Site Manager for Fort Knox Self Storage Ringwood, her career has developed and grown to include Area Manager and Trainer for the group.

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As a company trainer, Linda is responsible for the induction, OH&S, sales and customer service training of all new employees. She was a key stakeholder in pioneering new training material and manuals which are designed to improve team member’s skills and knowledge. She has creatively developed group activities and games to ensure team participation whilst having fun and learning new skills. Linda has also assisted in the development, implementation and roll out of numerous policies and procedures such as performance reviews and reward programs and incentives.

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With an eye for detail and a complex understanding of both the business needs and the needs of the client, Linda is a hands on manager with a proactive approach. She has great analytical skills, and has assisted in the trial and implementation of numerous strategies, software and structure changes. Linda has always gone above and beyond to ensure her site increases growth and occupancy and has attended frequent networking events in her own time with local businesses and council chamber of commerce.

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Linda actively engages all team members to improve their own personal growth and development, not only as a group but also one on one to help individuals improve their competencies at a speed in which they are comfortable. Linda has a caring disposition and great patience which is invaluable in her role with Fort Knox.

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2015 Winner – Service Member of the Year: Steel Storage

6 December 1990 was the date Jon Perrins, established Steel Storage in Brisbane, Australia. From the start the company became a driving force in the Australian self-storage industry and helped establish and grow the European and Asian self-storage markets when both were still in their infancy.

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A longstanding member of the SSAA, Steel Storage was one of a small group of original Service Members of the Association and Jon campaigned to get Service Members onto the SSAA board in 1997. Jon himself served on the board for 5 years, was Chairman for an additional 2 years.

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Celebrating over 20 years in the industry in 2015 Steel Storage is a dedicated group of service professionals whose combined experience in the self-storage and construction industries is considerable. Their team actively leverage off each other’s strengths and knowledge to deliver clients solution based outcomes in both design and construction.

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Steel Storage employees are enthusiastic about their roles and helping others achieve their goals. This is evidenced by the longevity of employment of the majority of Steel Storage staff, loyal sub-contractors and the many long term repeat clients they have the privilege to work with.

Steel Storage aim is to share their knowledge about the self-storage industry to solve problems or present client opportunities and ultimately grow the industry itself. They provide energetic, enthusiastic and reliable service. Their focus on the facility users experience ensures that they consistently deliver clients operational efficient, attractive, profitable and state of the art facilities. Steel Storage are well deserving of the 2015 Service Member of the Year Award.

2015 Winner – Small Operator of the Year: Storex Self Storage, Dandenong South

This award was proudly sponsored by Boxes by the Fox.

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Storex Self Storage opened its second facility in April 2015 in Dandenong South approximately 6 minutes from Eastlink’s Greens Road exit. The site, which is prominently located and has thousands of vehicles passing daily, operates as a feeder facility for their original site which is slowly being converted to truck parking.

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The new site provides storage units (4 sizes) mostly via orange shipping containers, as well as powered spaces and a large hardstand truck and equipment storage yard. The facility has 1800m² of warehouse and office space which will allow for further expansion and the provision of internal storage to clients within the coming months. These spaces have already allowed the facility to attract local businesses and clientele that may not have otherwise utilised self storage.

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The facility has a structured maintenance program, which they provide email updates to clients about, to ensure customers have a clean, pleasant experience. Storex Self Storage also offers a customer lounge for entertaining and/or training for clients, whom they encourage to “drop in for a cuppa and chat” (which allows them to garner valuable feedback). This is an important part of their business as you “cannot fix something if you don’t know about it”.

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Building

2015 Winner – Best Expansion/Upgrade Award: Safe ‘n’ Sound Rutherford

This award was proudly sponsored by Highway Frontage.
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In 2015 Safe ‘n’ Sound Rutherford expanded by building two more solid construction, concrete and steel buildings housing 162 units to add to the existing 498 units. The units were designed in a divided T layout, enabling the straight edge flow of the facility from front to rear to remain uniform. Incorporating extra wide driveways, the expansion allows for easy customer access and truck manoeuvrability, as well as a steep camber from the buildings base to numerous drainage points along the entire stretch of concrete.

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This design feature proved its worth during the wild storms unleashed upon the Hunter Region in April, and ensured the extraordinary amount of rain fall drained away from the storage units, keeping the goods inside safe from water damage. The excellent drainage system also meant that Safe ‘n’ Sound was able to offer immediate assistance to those affected by the storms including several large retail establishments and domestic storers.

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The expansion has been a great asset to the business, allowing it to broaden its offering to managed storage and actively seek commercial clients during a time when commercial operating spaces are becoming increasingly difficult to find. The number of rented units has continued to climb since the expansion completion and has allowed for maximised return per square metre. With virtually no impact on the access or use of rented units Safe ‘n’ Sound were able to retain existing customers and enhance the look and operation of the original facility.

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2015 Winner – Innovation Award: Steel Storage – Construction of Storage King Helensvale (Innovative Design & Products)

This award was proudly sponsored by GSA Insurance Brokers.

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Steel Storage developed the Storage King Helensvale facility with a number of unique design innovations that have enabled it to maximise yield, reduce operational costs and deliver a first class customer experience, such as:
Energy Efficiency
• Mechanical free ventilation
• Use of 30kw solar panels
• LED lighting in all heavy use areas with low energy fluorescents to storage areas
• Kingspan wall cladding to improve insulation and energy efficiency

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Smart Design
• Minimal down pipes to ensure fewer problems at ground level from storm water
• Faster lifts with a maximum travel time of 40 seconds
• Wash tub by loading space for cleaning of hands after facility visit (prevents use of facility toilets for simple hand washing)
• Black concrete rather than standard ensures the ground always looks new and produces zero glare for the security cameras

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Maximising Lettable Area
• Excavated to create higher office headroom (to ensure storage space not reduced)
• Optimized lift positions so there are no grade C units
• Much smaller Trolley Bays by utilising inter-stackable trolleys and custom built bays

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This build utilised years of accumulated knowledge and experience in the self storage industry and has resulted in a hugely successful facility which is tracking way ahead of projected budgets. This performance is a testament to the innovations designed and implemented by Steel Storage and is a clear blueprint for the future of self storage facilities.

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