2015 Winner – Facility of the Year: U-Store-It, Keswick

This award was proudly sponsored by Visy Boxes and More.

Congratulations to U-Store-It Keswick for taking out the 2015 Facility of the Year Award!

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The Adelaide family owned and operated company U-Store-It focuses heavily on brand recognition, product offering and most importantly customer service. The latest development at Keswick is a state of the art facility setting the bench mark in self storage by offering the following tailored features to satisfy the local target market needs:
• 9m wide central driveway
• 4 x large ride on passenger hoists
• 28 high definition digitally recording cameras displayed on multiple 42“ flat screen TV’s with 3+ months of recording time
• Individually alarmed units combined with a high tech building alarm system for added security
• Individually lit units
• Undercover loading
• Kitchen and meeting room facilities
• Complimentary truck and trailer hire
• Unit Mix – with almost 1700 units the facility offers sizes from as small as 1m x 1m x 1m up to large commercial size units for its business division
• Multiple access points (3 in total)
• Full time Maintenance

The facility is tilt up concrete with windows at the end of corridors to provide natural lighting and ventilation. Concrete floors are coated to ensure a bright, shiny and fresh feeling throughout the facility. The Internal and external drive up units are covered by a large canopy allowing customer’s protection from the elements. These features make this award winning facility a stand out from its competitors. There has been substantial capital investment in the presentation and offerings of this facility that aim ensure that USI remains the market leader and the facility is timeless.

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U-Store-It Keswick is ideally located only 1.3km from the CBD and strategically positioned in between Adelaide’s two largest main arterial roads – Anzac Highway and South road which holds over 80,000 cars combined per day. It is also located across the road from the army barracks large land holding that is scheduled to be converted to residential zoning in the coming years. The facility will provide a high end storage solution for the high density living located only 150m away.

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Already the facility has relocated over 500 clients across two locations and will boost numbers significantly with existing clientele. Whilst the local market has been very flat in SA recently, Keswick has been an outstanding performer with consistent unit growth without the use of discounting until July 2015. This is proof that clients value customer service and value for money products over price in the retail environment.

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Another important factor contributing to U-Store-It’s performance is the fantastic business culture created within the company. U-Store-It emphasises the family owned and operated core values through heavy promotion of a community culture. Regular events are held such as family picnic, team members are encouraged to participate in charity events and staff are included in decision making processes. “Our team is our greatest asset and are treated as such. This is evident with our average team members being with USI for almost 9 years. We recently had a staff member hit 25 years which was a great celebration” says General Manager Andrew Eastwood.

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With a proven business plan, a solid capital investment on facility presentation, facility features, growth and development programs, change management strategies, state of the art facilities, exceptional team members and commitment to the improvement and longevity of the industry the Keswick facility is well deserving of the SSAA 2015 Facility of the Year Award.

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