Austpac South Melbourne commenced trading in April 2012. The combination of a sales team who offer the right advice, supported with a high quality of customer service, and along with a bright, modern storage environment, Austpac South Melbourne has quickly become a popular choice for many hundreds of customers to store their stuff.
Located on one of Melbourne’s busiest thoroughfares, 123-125 Montague street, our South Melbourne centre does indeed stand out, judging on the high volume of move ins we receive by passing motorists. Austpac South Melbourne is under 5kms from the centre of the CBD and just a few minutes by car to all the major arterial routes.
We are consistently congratulated by our customers on our South Melbourne location. Customers love the bright open outlook our decor provides, we like to think it takes the doom and gloom out of storage”, says Mike Myers, General Manager Austpac Self Storage.
Austpac Self Storage was developed with the vision of making self storage more appealing to potential customers by providing welcoming and functioning centres to ‘store your stuff’. People would consider their storage experience in a new light and be more willing and comfortable with using Austpac Self Storage more frequently.
Our opening campaign provided us with a great launching pad in the inner city Melbourne storage market. We used a variety of promotions which included flyers via letter box drop, mobile billboards, radio and a consistent level of local marketing by the Austpac sales team. Our local marketing has provided us with a high level of commercial clients and we continue to build on this very strong base. As is the case with all marketing campaigns some work better than others. We, as all companies do, measure how successful our campaigns are by way of enquiries. The Austpac team have been trained to ask the appropriate questions in which to offer the complete package to every person who takes the time to contact us. Being only two centres large, it is important for us to track what does work best in promoting as we have a limited budge to work with.
Austpac South Melbourne is 900 units large and they are spread over two levels. Our huge under cover loading bay provides weather free easy access to all units and the two goods lifts to our first floor units. We provide 24 hour access, every day of the year, with all units being individually alarmed. Austpac South Melbourne can be seen as an extension to any home or business.
Austpac wanted to make sure when building South Melbourne that we made the centre as easy to access as possible for customers. So we added thoughtful and practical things, like easy undercover parking, big lifts, wide hallways, clear signage and bright lighting.
Our office area has a large range of packaging and moving items on display and our fully equipped moving van and/or trailer are offered free of charge to all customers when moving in.
Our Richmond location is only 5kms from the MCG and Rod Laver Arena, so again highlighting Austpac’s ability to cater for the inner city storage market, either domestic or commercial. Austpac Richmond is only one-third the size of South Melbourne, 340 units, and has three levels of units. Once again featuring 24/7 access with all units individually alarmed. Austpac use the StorMan software package to operate both centres, with security through DSS.