1. How did you first become involved in self storage?
A company my father worked for had storage at Storage King Loganholme (in Brisbane). In conversation the manager at the time said there was a job going; hence my father came home one night and suggested that I go for it!
2. What did it mean to you to win the 2014 Manager of the Year Award?
Words can’t describe the true measure of my feelings about winning the 2014 Manager of the year Award. Both from a personal and certainly professional standpoint, this award was a huge accomplishment to me, an achievement I thought I could only dream of. Most importantly it meant being recognised and acknowledged on a broader scale within the self storage industry. It was definitely one of my biggest career successes and highlights.
3. Do you feel it has or will benefit the facility and other staff?
People can make or break a business, so yes! I believe it has and will benefit Storage King Browns Plains in a positive way. Consumers and customers alike need to have confidence and trust not only in a brand, but also in the staff they are dealing with.
4. Would you recommend nominating for an award to other SSAA members?
I believe my success is a good example to those staff members that have a sparkle in their eyes and dream big. It shows them that anything is possible if you are determined, resilient and passionate. It’s important to give people something to strive for.
5. What do you attribute to your success?
Success is like a recipe. To make that perfect cake, you require not just one but a multitude of ingredients and it’s how they all work together that produces the end result. My success comes from various avenues and no matter how relentless and how much drive I have to pursue my visions, without support and belief, and the opportunities presented to me, I would not have been standing there on that stage. Never forget those who are a part of your success.
6. What has been one of the hardest challenges for you as a manager?
I thrive on challenges! The biggest obstacle in managing Browns Plains was to take this facility to places it had never been before, that others thought it could never go. I set myself a goal that I could turn this store around. To prove that it was possible, despite all the odds against it, with the right attitude, mindset, work ethic, and not to mention the fierce determination that burns inside of me, was amazing.
7. What is your best tip for other staff and managers in the industry?
For those people who want success or want recognition, my tip is to ask yourself honestly, how much do you want it? How hungry are you for it? What will you do to get it? Dreams are only and will ever be just that, unless YOU make them a reality.
8. What are you future plans (for yourself and the business)?
I’ve always been a ‘doer’ and every time I accomplish a goal I’ve set, I’m quick to plan another one! This applies to both my personal life and at work. I’ll keep you all wondering about this one!