Last month StorMan Software announced that Australian Payments giant Ezidebit had acquired them. Ezidebit is Australia’s premier payment provider and their innovative payment methods have revolutionised the Childcare and Fitness industries in Australia. Through their acquisition of StorMan, Ezidebit will be bringing these payment collection innovations to the self-storage industry.
Insider recently sought Matt McGown’s (StorMan’s new Chief Executive Officer) views about the acquisition of a company built on a solid foundation and its vision for the future, in terms of enhancing its customers’ user experience, across multiple platforms, and seamlessly integrating the Ezidebit payment gateway to simplify revenue collection.
A look into the future of Storman with Matt McGown, StorMan’s new CEO
This is an exciting time in the self-storage industry, and I’m looking forward to being a part of it. We would like to thank the previous management team in building StorMan into Australia’s number one software provider for the self-storage industry. It is a wonderful thing to take an idea and turn it into a successful business; credit must be given to Stephen and Aaron for their achievements. We wish them both all the best for the future, and look forward to working with them as an ongoing customer of StorMan.
We believe the purchase of StorMan by Ezidebit will be a great thing for our customers. We are keen to take the strong base left by the previous owners, and turn StorMan into the world-class software business it is ready to become.
In the short-term we are focused on understanding the business and getting to know our customers before we implement any major improvements. However, from our initial customer conversations, we are building out a roadmap to improve our products and services. These include:
1. Delivering a first-class support function to our customers
We see this as our number one priority. Many of our customers have been using StorMan for close to 10 years and we understand the important role it has in their businesses. Over the coming months we will be implementing simplified systems and processes to ensure their interactions with StorMan support are a positive experience, with the right information being delivered in a timely manner.
2. Increased focus on product development and reliability
We will be increasing our investment in StorMan’s product development with two goals in mind. The first is to improve new version release quality. We want our customer experience to be flawless and the seamless rollout of upgrades is a key focus for us. . Through Ezidebit’s investment, we will be increasing our staff numbers in both the development and quality assurance teams to deliver on this goal.
Our second product goal is to move more functionality to the web. We have listened to our clients and are committed to building out the web-based components of StorMan. This will allow self-storage operators the ability to manage more of their business from any device, in any location.
3. A tighter integration between StorMan and Ezidebit’s payment solutions
The primary function of StorMan is to rent out and collect on a storage space. Many of our clients have had to negotiate with their banks and cobble together multiple payment options for their customers. In the future, we will be offering our StorMan clients the simplicity of a single Ezidebit account with access a suite of payment options including:
• Real-time credit cards for retail sales;
• Batch credit card payments for monthly rentals;
• Batch bank account direct debit for monthly rental; and
• BPAY for payments on account.
This is just the tip of the iceberg and, over time, we will be adding other collection options so our clients can focus solely on growing their business while we focus on simplifying the collection of rental income. The future is bright for StorMan and its customers. The Ezidebit acquisition is an investment for the future and over the coming months, we will start to see the benefits of this investment for the self-storage industry.
Ezidebit Corporate Profile
At Ezidebit, we believe every business deserves to be paid on time, in the simplest way possible. Since 1998, Ezidebit has been helping businesses gain control of their cash flow by enabling the efficient processing of recurring customer payments. Today, we have evolved into a trusted cloud payments business with numerous software integration partners and multiple payment methods that auto-reconcile in our software or yours. This provides you with a distinct point of difference in payment processing to ensure growth and prosperity of your business.
The SSAA appreciates StorMan’s significant and longstanding support and looks forward to continuing to work with Matt and his team as they enhance product and service delivery levels for the benefit of their many existing and new self storage customers across Australasia.